Customer Support
We’re Here to Help, Anytime You Need Us
At Mobile by Uvalde, customer satisfaction is our top priority. Our dedicated Customer Support team is always ready to assist you with any questions, issues, or guidance you may need. Whether you’re setting up a new device, need help with a billing question, or have a technical issue, we're just a message or call away.
How to Reach Us
- Live Chat: Need quick assistance? Use our Live Chat feature to get real-time support from our knowledgeable team members. Simply click the chat icon at the bottom of your screen, and we’ll be happy to help!
- Call Us Prefer speaking to someone? Call us at 713 330 8787, and our support specialists will be ready to assist.
- Email Support:: For detailed inquiries, you can email us at Info@mobilebyuvalde.com. We aim to respond within 24 hours to ensure your questions are answered promptly.
Support Services We Offer
- Live Device Troubleshooting: From software glitches to connectivity issues, our team can guide you through solutions or schedule a repair if needed.
- Billing and Plan Assistance: Have questions about your plan or a recent bill? We’ll walk you through the details and help you understand all charges
- Warranty and Protection Plans:: Learn more about your device’s warranty or get help with claims on protection plans
- Order and Delivery Tracking: Need to check the status of your recent order? We’ll provide updates and delivery information.
FAQs and Self-Help Resources
For quick answers, visit our FAQ page where you’ll find solutions to commonly asked questions. From how-to guides to troubleshooting tips, our FAQ section has a wealth of resources to help you resolve issues independently
Our Commitment to You
We know that staying connected is essential. That’s why our Customer Support team is trained, responsive, and dedicated to making sure you have the best experience possible. Whatever you need, Mobile by Uvalde is here to help.